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en:support:drucken:probleme_beim_drucken [03.04.2011 15:33]
helena.zimpel
en:support:drucken:probleme_beim_drucken [28.06.2012 16:50]
127.0.0.1 external edit
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   - First you should check whether you have chosen the [[en:​support:​drucken:​drucker|right printer]]. It happened that print jobs were printed off in other buildings ;-). If you cannot see any printer in the print menu of your program (Word, Adobe Acrobat etc.), please ask one of our advisors for help. Your account has to establish a connection to the network printers first. ​   - First you should check whether you have chosen the [[en:​support:​drucken:​drucker|right printer]]. It happened that print jobs were printed off in other buildings ;-). If you cannot see any printer in the print menu of your program (Word, Adobe Acrobat etc.), please ask one of our advisors for help. Your account has to establish a connection to the network printers first. ​
   - After that please check your inbox of your student e-mail address. You automatically receive an e-mail if there are any problems with your print job (the document has the wrong format etc.).   - After that please check your inbox of your student e-mail address. You automatically receive an e-mail if there are any problems with your print job (the document has the wrong format etc.).
-  -  Please check your [[en:​support:​drucken:​druckguthaben|print contingent]]. If the money for the print job has been taken from your printing account, the print job should have been printed ​out as well. If no money has been taken from your printing amount, the print job was not successful. One of our studIT advisors will help you by checking all printing queues. It also helps to wait around five minutes, because sometimes apparently all users of the LRC are printing at the same time. Then some big print jobs might extend your waiting time. We kindly ask for your understanding. ​+  -  Please check your [[en:​support:​drucken:​druckguthaben|print contingent]]. If the money for the print job has been taken from your printing account, the print job should have been printed ​off as well. If no money has been taken from your printing amount, the print job was not successful. One of our studIT advisors will help you by checking all printing queues. It also helps to wait around five minutes, because sometimes apparently all users of the LRC are printing at the same time. Then some big print jobs might extend your waiting time. We kindly ask for your understanding. ​
   - If there are any further problems, please ask one of the advisors at the respective location (LRC, CIP-Pool etc.) or send an e-mail to [[support@studit.uni-goettingen.de]].   - If there are any further problems, please ask one of the advisors at the respective location (LRC, CIP-Pool etc.) or send an e-mail to [[support@studit.uni-goettingen.de]].
   - Unfortunately only students of Göttingen University or users with external accounts do have a print contingent and are able to print at university. Users with guest accounts do not have the rights to have a print contingent at university. ​   - Unfortunately only students of Göttingen University or users with external accounts do have a print contingent and are able to print at university. Users with guest accounts do not have the rights to have a print contingent at university. ​
en/support/drucken/probleme_beim_drucken.txt · Last modified: 27.11.2012 09:37 by helena.zimpel